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Commit b8b4bb68 authored by Sven Mäder's avatar Sven Mäder :speech_balloon:
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Implement :thumbsup: this to take the ticket

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with 37 additions and 16 deletions
rt.py
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import re
from typing import List, Tuple, Type, Set, Dict
from mautrix.types import (UserID, RoomID, EventType, TextMessageEventContent, MessageType, Format)
from mautrix.types import (UserID, RoomID, EventType, TextMessageEventContent, MessageType, Format,
ReactionEvent)
from mautrix.util.config import BaseProxyConfig, ConfigUpdateHelper
from maubot import Plugin, MessageEvent
from maubot.handlers import command
......@@ -23,10 +24,12 @@ class RT(Plugin):
api: str
login: dict
headers = {'User-agent': 'maubot-rt'}
regex_ticket = re.compile(r'(?:(?:[rR][tT]#?))([0-9]+)')
regex_number = re.compile(r'[0-9]+')
regex_properties = re.compile(r'([a-zA-z]+): (.+)')
regex_history = re.compile(r'([0-9]+): (.+)')
regex_entry = re.compile(r'([a-zA-z]+): (.+(?:\n {8}.*)*)', re.MULTILINE)
take_this = f'(\U0001F44D this to take the ticket)'
interesting = [
'Ticket created',
'Correspondence added',
......@@ -142,9 +145,26 @@ class RT(Plugin):
ticket['Subject']
)
msg_lines.append(markdown)
if msg_lines:
await evt.respond(' \n'.join(msg_lines))
await evt.respond(' \n'.join(msg_lines + [self.take_this]))
@command.passive(regex=r"(?:\U0001F44D[\U0001F3FB-\U0001F3FF]?)",
field=lambda evt: evt.content.relates_to.key,
event_type=EventType.REACTION, msgtypes=None)
async def react_took(self, evt: ReactionEvent, _: Tuple[str]) -> None:
username = evt.sender[1:].split(':')[0]
displayname = await self._displayname(evt.room_id, evt.sender)
target_evt = await self.client.get_event(evt.room_id, evt.content.relates_to.event_id)
target_ticket = self.regex_ticket.findall(target_evt.content.body)
if len(target_ticket) == 1:
number = target_ticket[0]
await self._edit(number, {'Owner': username})
content = TextMessageEventContent(
msgtype=MessageType.NOTICE, format=Format.HTML,
body=f'{displayname} took {number}',
formatted_body=f'<a href="https://matrix.to/#/{evt.sender}">{evt.sender}</a> '
f'took <code>{target_ticket[0]}</code>')
await self.client.send_message(evt.room_id, content)
@command.new(name=lambda self: self.prefix,
help='Manage RT tickets', require_subcommand=True)
......@@ -159,7 +179,8 @@ class RT(Plugin):
await evt.mark_read()
properties_dict = await self._properties(number)
properties = ' \n'.join([f'{k}: {v}' for k, v in properties_dict.items()])
await evt.respond(f'{self.markdown_link(number)} properties: \n{properties}')
await evt.respond(f'{self.markdown_link(number)} properties: \n{properties}'
f' \n{self.take_this}')
@rt.subcommand('resolve', aliases=('r', 'res'), help='Mark the ticket as resolved.')
@command.argument('number', 'ticket number', parser=str)
......@@ -168,7 +189,7 @@ class RT(Plugin):
return
await evt.mark_read()
await self._edit(number, {'Status': 'resolved'})
await evt.respond(f'{self.markdown_link(number)} resolved 😃')
await evt.respond(f'{self.markdown_link(number)} resolved 😃 {self.take_this}')
@rt.subcommand('open', aliases=('o', 'op'), help='Mark the ticket as open.')
@command.argument('number', 'ticket number', parser=str)
......@@ -177,7 +198,7 @@ class RT(Plugin):
return
await evt.mark_read()
await self._edit(number, {'Status': 'open'})
await evt.respond(f'{self.markdown_link(number)} opened 😐️')
await evt.respond(f'{self.markdown_link(number)} opened 😐️ {self.take_this}')
@rt.subcommand('stall', aliases=('st', 'sta'), help='Mark the ticket as stalled.')
@command.argument('number', 'ticket number', parser=str)
......@@ -186,7 +207,7 @@ class RT(Plugin):
return
await evt.mark_read()
await self._edit(number, {'Status': 'stalled'})
await evt.respond(f'{self.markdown_link(number)} stalled 😴')
await evt.respond(f'{self.markdown_link(number)} stalled 😴 {self.take_this}')
@rt.subcommand('delete', aliases=('d', 'del'), help='Mark the ticket as deleted.')
@command.argument('number', 'ticket number', parser=str)
......@@ -195,7 +216,7 @@ class RT(Plugin):
return
await evt.mark_read()
await self._edit(number, {'Status': 'deleted'})
await evt.respond(f'{self.markdown_link(number)} deleted 🤬')
await evt.respond(f'{self.markdown_link(number)} deleted 🤬 {self.take_this}')
@rt.subcommand('queue', aliases=('q', 'que'), help='Put the ticket in queue.')
@command.argument('number', 'ticket number', parser=str)
......@@ -205,7 +226,7 @@ class RT(Plugin):
return
await evt.mark_read()
await self._edit(number, {'Status': 'open', 'Queue': queue})
await evt.respond(f'{self.markdown_link(number)} queued in **{queue}** 😐️')
await evt.respond(f'{self.markdown_link(number)} queued in **{queue}** 😐️ {self.take_this}')
@rt.subcommand('comment', aliases=('c', 'com'), help='Add a comment.')
@command.argument('number', 'ticket number', parser=str)
......@@ -215,7 +236,7 @@ class RT(Plugin):
return
await evt.mark_read()
await self._comment(number, comment)
await evt.respond(f'{self.markdown_link(number)} comment added 🤓')
await evt.respond(f'{self.markdown_link(number)} comment added 🤓 {self.take_this}')
@rt.subcommand('history', aliases=('h', 'hist'), help='Get a list of all history entries.')
@command.argument('number', 'ticket number', parser=str)
......@@ -236,7 +257,8 @@ class RT(Plugin):
await evt.mark_read()
entry_dict = await self._entry(number, entryid)
entry = ' \n'.join([f'{k}: {v}' for k, v in entry_dict.items()])
await evt.respond(f'{self.markdown_link(number)} history entry {entryid}: \n{entry}')
await evt.respond(f'{self.markdown_link(number)} history entry {entryid}: \n{entry}'
f' \n{self.take_this}')
@rt.subcommand('last', aliases=('l', 'la'), help='Gets the last entry.')
@command.argument('number', 'ticket number', parser=str)
......@@ -249,7 +271,8 @@ class RT(Plugin):
entryid = max(mails, key=int)
entry_dict = await self._entry(number, entryid)
entry = ' \n'.join([f'{k}: {v}' for k, v in entry_dict.items()])
await evt.respond(f'{self.markdown_link(number)} history entry {entryid}: \n{entry}')
await evt.respond(f'{self.markdown_link(number)} history entry {entryid}: \n{entry}'
f' \n{self.take_this}')
@rt.subcommand('show', aliases=('s', 'sh'), help='Show all information about the ticket.')
@command.argument('number', 'ticket number', parser=str)
......@@ -354,7 +377,6 @@ class RT(Plugin):
if not self.can_manage(evt):
return
await evt.mark_read()
displayname = await self._displayname(evt.room_id, evt.sender)
params = {'query': f'Status = "new" OR Status = "open"'}
tickets_dict = await self._search(params)
links = {k: f'<a href="{self.display}?id={k}">{v}</a>' for k, v in tickets_dict.items()}
......@@ -363,9 +385,8 @@ class RT(Plugin):
fbody = '<br/>'.join([f'<code>{k}</code>: {links[k]}' for k, v in tickets_dict.items()])
content = TextMessageEventContent(
msgtype=MessageType.NOTICE, format=Format.HTML,
body=f'Open tickets for {displayname}:\n{body}',
formatted_body=f'Open tickets for <a href="https://matrix.to/#/{evt.sender}">'
f'{evt.sender}</a>:<br/>{fbody}')
body=f'Open tickets:\n{body}',
formatted_body=f'Open tickets:<br/>{fbody}')
await evt.respond(content)
else:
await evt.respond('All done ✅')
......
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