From 0120db144fe4ee8abd0cc5b894a967c3a35fd300 Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?Sven=20M=C3=A4der?= <maeder@phys.ethz.ch>
Date: Fri, 14 Feb 2020 00:27:23 +0100
Subject: [PATCH] Add subcommand queue
---
rt.py | 10 ++++++++++
1 file changed, 10 insertions(+)
diff --git a/rt.py b/rt.py
index d14b4a7..fe23420 100755
--- a/rt.py
+++ b/rt.py
@@ -191,6 +191,16 @@ class RT(Plugin):
await self._edit(number, {'Status': 'deleted'})
await evt.respond(f'{self.markdown_link(number)} deleted 🤬')
+ @rt.subcommand('queue', aliases=('q', 'que'), help='Put the ticket in queue.')
+ @command.argument('number', 'ticket number', parser=str)
+ @command.argument('queue', 'queue', parser=str)
+ async def queue(self, evt: MessageEvent, number: str, queue: str) -> None:
+ if not self.can_manage(evt) or not self.valid_number(number):
+ return
+ await evt.mark_read()
+ await self._edit(number, {'Status': 'open', 'Queue': queue})
+ await evt.respond(f'{self.markdown_link(number)} queued in **{queue}** ðŸ˜ï¸')
+
@rt.subcommand('autoresolve', help='Ask the bot to automatically answer and resolve tickets.')
async def autoresolve(self, evt: MessageEvent) -> None:
if not self.can_manage(evt):
--
GitLab